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Harry4
Level 1

invoices randomly disappearing

We have noticed that invoices are missing randomly from the last few weeks. Payments are being made and we can't find invoices for these customers.

We are using QB2017 pro on a 3 computer network. Any ideas on how to fix?

1 Comment 1
Angelyn_T
QuickBooks Team

invoices randomly disappearing

Hello, @Harry4.

 

I'm here to help check why your invoices are randomly disappearing in QuickBooks Desktop (QBDT).

 

As of now, we haven't received reports with our users experiencing the same issue with invoices in QBDT. To start, you may need to verify and rebuild data to check if the issue is within your company file.

 

Verifying the data self-identifies the most commonly known data issues within a company file and rebuilding data self-resolves most data integrity issues that the verify data finds.

 

To verify the data:

 

  1. Go to the File menu in the QuickBooks homepage.
  2. Select Utilities.
  3. Click on Verify Data.

To rebuild the data, select Rebuild Data under Verify Data.d1 verify and rebuild.PNG

 

For additional reference, you may read/check this article: Resolve data damage on your company file.

 

I'll be right here to help you if you have any other questions about invoices in QBDT. Have a great day ahead!

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