iOS App - Expense Categories Not Synching after Software Update

Sharing the troubleshooting steps you've performed to resolve the synching issue in your iOS app is beneficial to provide additional instructions to fix this, Jeff. 

Let me make it up to you by ensuring this gets investigated.

First, let's ensure your software runs on a supported operating system. The problem could be due to a compatibility issue. For Apple products, your device should be iOS 11.1 or newer.

If you're experiencing the issue with a supported version, I recommend contacting our QuickBooks Support Team. They have specialized tools to determine the cause of the problem and can submit a ticket to our engineering team to alert them about the issue if necessary.

1. Log in to your QuickBooks Online (QBO) account via a browser.
2. Go to the Help (?) icon at the top.
3. On the Assistant tab, click Talk to a human.
4. Enter your concern in the Type something field, then click the Send icon.
5. Click on I still need a human.
6. Select Get help from a human.
7. You can either select Chat with us or Have us call you.

Please check our support hours to receive timely assistance.

In the meantime, I suggest working on your QBO tasks on the website to avoid any issues.

Additionally, I've added these resources to help you manage the accounts that QuickBooks uses to track your financial information and learn how to find transactions in your registers so you can review or edit them:

• Learn about the chart of accounts
• Review the transaction history and current balance

This thread is always open for any follow-up inquiries or questions about creating or managing your expense accounts. I'm just around to assist. 

iOS version is 17.4.1

Phone is iPhone 14 Pro

I will reach out to support team.

I’m having the exact same issue. 

Thank you for joining the thread, Wasatch.

We've received similar cases or reports about the issue, and we appreciate you for bringing this matter to our attention.

Currently, there's an ongoing investigation (INV-105728) regarding Expense Categories not showing in the QuickBooks Mobile App (iOS).

I recommend contacting our support so they can add you to the list of affected users and provide updates about the investigation status via email. 

Here's how:

1. Go to Help.
2. Select Search.
3. Click the Contact Us button and enter your concern.
4. Press Continue. 

You can check our support hours by visiting this article: QuickBooks Online Support.

I'll include this article to learn which QuickBooks Online app features are supported on mobile devices: Compare mobile app features.

Furthermore, here's an article that could help you manage and organize your products and services and provide helpful insights when you run reports in QuickBooks Online: Group products and services into different categories in QuickBooks Online.

We appreciate your patience and understanding as we work towards resolving this issue. If you need further assistance with managing your expense categories or anything else, just reply below, and I'll circle back to help you.

Yeah, that’s great…except when I called and talked to a human, he had absolutely no idea what I was talking about, couldn’t seem to even wrap his head around what I was explaining, and told me that the mobile app was “unsupported”.  This should have been resolved by now, or support staff should at least know about it and be able to add those with problems to an email update list as you suggest you are doing…especially for what we pay for this.

It's clear that the experience you had when contacting our phone support team didn't meet your expectations, Xtremeairventurellc. Please know that we're committed to ensuring continuous improvement in our services to provide the best possible support.

I also want to clarify that the mobile app version remains supported and fully operational.

As for the investigation, I'm pleased to inform you that our engineering team has successfully addressed the issue. They've released an update that restores the missing categories and other information when using the QuickBooks Online mobile app.

I'd recommend updating the app to apply the fix to your device. You can also temporarily uninstall and reinstall the app.

Let me share these steps with you:

1. Tap and hold the QBO mobile app on your phone.
2. Drag the app to the Uninstall section.
3. Click Yes to confirm.

Then, go to this link to redownload the app: iOS.

You may also use these articles as additional guidance and references when using the app for your business:

• Compare Mobile App Features
• See Your Latest Data In The QuickBooks Online app

Should you have any additional questions or issues related to creating transactions or using the QBO app in general, please don't hesitate to reach out to us again. We're always here to help you succeed and make your experience with QuickBooks Online smooth and efficient.

Just updated. Not fixed. 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us, then Start a chat with a support expert.