Hi there, @Cmartyn.
I see that you're done performing troubleshooting steps and know that we appreciate it. Allow me to help you right now.
Since the same issue persists, I recommend contacting support about this glitching issue. They have the complete tools to help you check your account and look for the root cause of this issue and provide you with the right solution.
Here's how to contact support in your App:
- Log in to your IOS QuickBooks App, and then on the upper right corner click the question mark (?) icon.
- Select Help and Support.
- Below click the Contact Us button.
- In the box below What can we help you with? enter a brief description of your issue and then click Continue.
On the other hand, you can also click this article to contact support through the web: QuickBooks Online Support.
If you have additional questions about managing your QuickBooks Online IOS app, never hesitate to route back yourself here. It'll be an honor to assist you. Keep safe and have a good day!