Thank you for reaching out about the technical issues you are experiencing with both the mobile and desktop applications. I recognize that you are currently unable to monitor clocked-in status and that several employees are facing login barriers.
To resolve this, I suggest reaching out to our live support team to report this and conduct a thorough investigation. They have the necessary tools and expertise needed to pinpoint the issue and assist you in real-time.
To connect with them, you can follow these steps:
- Click the (?) Help icon.
- Select Contact Us.
- Enter your concern and click Continue.
- Choose a way to connect with us:
- Start a Chat with our live expert.
- Get a Callback from our live expert.
To determine the best time to call, please refer to support hours.
In the meantime, you can use a supported web browser on your mobile device or computer to access QuickBooks. This way, you can continue with your tasks without any delays while our support team works on addressing the issue.
If you have any questions or concerns about QuickBooks, don't hesitate to reach out. We're here to help.
