Thank you for bringing this to our attention, jcooper.
I acknowledge the inconvenience caused by this error, which is affecting your overall productivity. I'm here to help and provide clarifications regarding the difficulties you're facing while exporting your QuickBooks Online (QBO) data to QuickBooks Desktop (QBDT).
There have been reports from users experiencing trouble downloading their QBO data to the desktop program. Our engineers are fully committed to resolving this issue promptly so that our customers can continue their business operations without any further delay.
I know you've already reached out to our QuickBooks Online (QBO) Care Team regarding this matter. I suggest contacting them again to sign up for email updates. This will ensure you receive regular updates on the investigation's progress.
To obtain the contact details:
- Open QBO and go to the Help icon in the upper right to display the support window.
- Head to the Assistant tab and enter a brief description of your concern in the Type something bar.
- Click the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat for real-time support and Callback to speak with an agent.
- Provide this number to speed up the process: INV-95801.
I have included a reference offering comprehensive information on the most convenient time and day to get in touch with our support team: QuickBooks Online Support.
I've compiled a set of articles that focus on the steps involved in transferring your online data to QBDT. These resources provide a list of features and information on how your books will move to the desktop program. Feel free to browse each one to know the complete information:
I appreciate your patience while we're working on the permanent fix. Don't hesitate to visit the Community again if you need any clarification about moving your QBO file to QBDT. Please know that I'm always available to assist you further, jcooper.
