I appreciate what you've done so far, dawngonyeau. Let's perform some troubleshooting steps so you can scroll down on the invoice form and get back to working order.
Upon further review, I found no issues or investigations related to invoices. However, we can proceed with some troubleshooting steps to identify what causes the problem.
To begin with, let's access your QBO account using a private browser to check if this is a browser-related matter. Stored web caches can become corrupted, leading to unusual behavior. Using an incognito window prevents from using cookies and recording any browsing history.
Use these shortcut keys on your keyboard to access incognito mode:
- Safari: Shift + ⌘ + N (on macOS) or Command+ Shift + N (on Windows/Linux)
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Shift + ⌘ + P (on macOS) or Shift + CTRL + P (on Windows/Linux)
- Microsoft Edge: Ctrl + Shift + N
If this works, let's return to your regular browser and clear its cache so the system can refresh. If you get the same outcome, I recommend switching to a different supported browser.
Moreover, this article helps record customer payments once they plan to pay your invoices: Record invoice payments in QBO.
We're here to support you if you still have questions about invoices or other QuickBooks queries. Have a good one.
