Hello, whaley.
Since you’ve tried some basic trouble shooting steps but still experiencing the issue, I’d recommend resetting your app data. Here’s how:
- Click Help on the navigation bar at the top.
- Select Reset App Data.
- Wait until you complete the process, and then close the app.
- Right-click the app and Run as Administrator when re-opening.
If the steps above won’t work, it’d be best to uninstall and reinstall the application. This process can eliminate any damage app components that might be causing the issue.
Visit us again if there’s anything else you need.
