I've got some steps to ensure you can access your old invoice without error in QuickBooks Self-Employed (QBSE), tjacobs1.
First, ensure your computer meets the minimum system requirements to run the program. Here are the recommended computer operating systems to experience optimal QBSE performance:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
For mobile devices:
- Apple products: Running iOS 11.1 or newer.
- Android products: Running Nougat 7.1.1 or newer.
Check out this resource for more details: System Requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.
Next, perform troubleshooting steps to see if it's a browser issue since errors when doing QBSE tasks are sometimes due to a piled-up cache in your browser. You can log in to your account through the incognito or private window and access your old invoices. This mode doesn't store cache and will provide a clean slate.
Here are the shortcut keys you can use:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Option + P
Once you access them without errors, clear your regular browser's cache to eliminate the stored junk files.
Additionally, adding specific info such as logos, colors, and text styles to your invoices promotes a professional approach to your customers. Learn more about this by going to the Customize your invoices section in this article: Creating and customizing invoices in QBSE.
Having access to past invoices provides valuable insights into business performance. If you have any other concerns or clarification on accessing these invoices, please don't hesitate to comment below. We look forward to hearing from you.
