We can perform some troubleshooting to isolate the issue by refreshing your QuickBooks app, chad63.
First, I would like to confirm which specific app you are using. Is it a mobile app or a desktop app? Did the app close with an error message? Any additional information would be greatly appreciated.
In the meantime, Let's refresh your app to clear the cache and improve performance.
If you're using the QBO desktop app, here's what you'll need to do:
- Navigate to the Help menu.
- Select Reset App Data.
- Once done, close and re-open the app.
If you're using the mobile app, you'll want to clear the mobile app's data. This way, you can access the app with a clean slate and proceed to manage your transaction receipts.
We can check out this resource on how to refresh your data to see the latest available information in your QuickBooks Online app for Android and iOS: See your latest data in the app.
After completing that, try accessing your account. If the problem continues, consider uninstalling and reinstalling the app. Also, make sure you are using the latest version.
Before we wrap up, I suggest you explore QuickBooks Live Expert Assisted to streamline your accounting, maintain precise financial records, and access professional support. This could free up valuable time, allowing you to concentrate on expanding your business.
If you have any other concerns about accessing your QBO account, feel free to return to the Community. We'll provide prompt assistance.
