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lindsey5
Level 1

Is anyone else having problems with exporting reports to excel? Export button non responsive

 
3 Comments
MichaelDL
Content Leader

Is anyone else having problems with exporting reports to excel? Export button non responsive

Help has arrived, @lindsey5.

 

The best method for handling non-responsive buttons is to clear the cache of the browser you're using for QuickBooks Online (QBO).

 

Web-based platforms like QBO collect cache files (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one with your non-responsive Export button. Clearing them out usually resolves these issues, and here's how you can accomplish this in all supported browsers:

 

Clearing Temporary Cache Files

By doing this, you'll force QBO to load a fresh copy of the un-responsive button. Please reach out to me here and let me know if this gets things rolling again, I want to ensure your success. Thanks for bringing us your question, I'll be watching for your reply.

psru
Level 1

Is anyone else having problems with exporting reports to excel? Export button non responsive

Yes, same. I've cleared cache and it is still not working.

BettyJaneB
QuickBooks Team

Is anyone else having problems with exporting reports to excel? Export button non responsive

Hello there, @psru.

 

I appreciate the steps you've taken to get this working. I'd like to provide another step that you can try so you can export your reports to Excel.

 

ince the issue persists after trying other browsers, let's perform another troubleshooting steps that can help us isolate this matter. To start off, let's make sure that you've set up Excel as a default app to open files. 

 

Here's how:

 

1. On your computer, go to the Windows icon in the start bar.
2. In the Search Bar, type Default Programs and click it.
3. Wait for the app to start, then choose Set your default programs.
4. Find and select the desired Excel version in the list, then click Set this program as default.

 

Once done, log into your QuickBooks Online account again and re-export the report. If the issue persists, try repairing the Excel. You can check out this article for the detailed steps on how: Repair an Office application.

 

However, if none of these options works for you, I suggest contacting our Customer Care Team. They have the tools to check on and investigate the root cause of this matter. 

 

To reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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Please update me on how things turn out. I'll ensure you're all set. Wishing you all the best in everything that you do.

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