Hello there, @psru.
I appreciate the steps you've taken to get this working. I'd like to provide another step that you can try so you can export your reports to Excel.
ince the issue persists after trying other browsers, let's perform another troubleshooting steps that can help us isolate this matter. To start off, let's make sure that you've set up Excel as a default app to open files.
Here's how:
1. On your computer, go to the Windows icon in the start bar.
2. In the Search Bar, type Default Programs and click it.
3. Wait for the app to start, then choose Set your default programs.
4. Find and select the desired Excel version in the list, then click Set this program as default.
Once done, log into your QuickBooks Online account again and re-export the report. If the issue persists, try repairing the Excel. You can check out this article for the detailed steps on how: Repair an Office application.
However, if none of these options works for you, I suggest contacting our Customer Care Team. They have the tools to check on and investigate the root cause of this matter.
To reach them:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
Please update me on how things turn out. I'll ensure you're all set. Wishing you all the best in everything that you do.