Let's connect you with the appropriate team who can further examine why you can't select the proper price rule for your item, Denise108.
Firstly, if what you've created is a recurring invoice that includes an item subject to price rules, please know that the rate will default to the product's price at the time the recurring transaction is created. For instance, if a price rule was applied during the initial setup, that rate will remain the same until you manually change it.
For more details, please see this article: Set price rules in QuickBooks Online.
However, if you've only created a single invoice and you can't select the appropriate price rules for it, let's have you contact our live support team. They have the tools and expertise to check and determine the main cause of this matter. Also, they can promptly provide you with the most accurate resolution.
To contact them, here's how:
- Log in to your QuickBooks Online account.
- Go to the (?)Help button.
- You can utilize the QB Assistant by entering your question or topic, or using the Search tab to input a keyword for your concern.
- After entering your question or issue, the Contact Us option will show.
- Then, click the Contact Us button and choose your preferred method to connect with us.
For users with Simple Start, Essentials, and Plus plans, our support team is available Monday to Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. If you have an Advanced subscription, you can access our support team 24/7.
Here's an article that will help you if you need guidance in receiving customer-based payments in QuickBooks: Record invoice payments.
The Community forum is available to assist you with any sales forms concerns or questions. Feel free to click the Reply button if you have one.
