Hello there, Bob. Since you pulled out your invoice list report last week and now its not working, let's verify if your browser is causing the issue. I'll guide you through the basic troubleshooting steps.
Before we proceed, consider generating the invoice list report in the classic view. After switching, adjust the date filter and run the report again. If the invoices still aren't showing, we can move on to troubleshooting your browser.
First, open your QBO account in an incognito or private window for testing. I will provide the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you continue to experience the same issue after using the Incognito window, please clear your browser cache to remove any unnecessary data that might be causing the problem. After clearing the cache, refresh your tab. Then, log in to your account using your main browser. Should the error persist, consider switching to an alternative supported browser for QuickBooks Online.
Furthermore, you can learn how to record invoice payments and deposit them into the correct account.
The Community is dedicated to offering excellent support. If you have further questions about invoice activities or need additional assistance, please don't hesitate to contact me. I'm here to help.
