I hear and appreciate you for bringing this to our attention, @cutshaver9. I'd like to know if there's any specific error shown on your end when sending your invoices so we'll know what resolution to provide. While waiting for your reply, I'll share some basic troubleshooting steps to help fix it.
Let's start by opening your account via private or incognito mode to avoid storing data cache files that can cause odd behavior when accessing web-based programs.
You can use the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
Then, check if you can send your invoices. If this works, clear the cache of your regular browser to eliminate piled-up data. If the issue persists, you can use another supported browser or device. This occurs if the current one you're using has a temporary issue with the program.
You can also visit this article to help you personalize and add specific information to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
For additional questions and information about sending invoices, click the Reply button below to notify us. We'll ensure to assist you as soon as possible. Keep safe always.
