Hi there, Mike.
In dealing with duplicate invoices for repeat customers, we recommend troubleshooting your browser to ensure QuickBooks run efficiently with your browser.
To better assist, could you please share a bit more detail? For example:
- Are you seeing an error message when trying to duplicate an invoice?
- Is the “Duplicate” option missing or not working?
- Are the duplicated invoices showing incorrect information?
In the meantime, let's troubleshoot your browser. I can guide you on troubleshooting your browser to ensure it runs with QuickBooks efficiently. Let's start with accessing QuickBooks Online using incognito mode or private window.
Here are the shortcut keys to go private mode in a browser:
For Google Chrome / Microsoft Edge / Opera:
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
For Firefox:
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
For Safari:
If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the malfunctions. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.
Furthermore, you can consider running a report in QBO to show all your accounts receivable transactions like invoices.
Let me know if you need more help with managing your invoices in QBO. We're always ready to assist you,
