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dnmh
Level 3

Is there a current bug with Default Expense Categories not Populating correctly on new Expenses/Receipts?

We have Default Expense Categories set for most of our Vendors. Recently we have noticed that when we snap new Receipts from the QB app, the Default Expense categories are all populating as a completely different category that we don't really use, rather than the Default Expense Category that is set for each specific Vendor. It's the same incorrect category that it defaults to every time.

1 Comment 1
IrishA
QuickBooks Team

Is there a current bug with Default Expense Categories not Populating correctly on new Expenses/Receipts?

Hello, Dnmh. 

In the QuickBooks Online (QBO) mobile app, receipts captured using the Snap Receipt feature are not automatically assigned to default expense categories. Instead, the app suggests a category based on the details of the receipt, but this suggested category may not always match the settings you've configured. You may need to review and adjust the expense category manually when necessary.
 

Alternatively, you can use the QuickBooks web browser, which allows you to upload receipts seamlessly. With this feature, you can automatically assign a default expense category to the uploaded receipts based on your pre-configured settings, ensuring a streamlined and organized expense management process.

Please never hesitate to leave a reply below if you have any further questions or need assistance. We'd be glad to help.

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