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mark383
Level 2

Is there a way to make backups perform faster?

We have had QB backups complete in 2-3 hours and other times take as long as 34 hours. Intuit is telling us to expect our backups to take 24-48 hours. Clearly, Intuit does not have the proper server capacity if this backup time can vary by a factor of 20. If Intuit is to properly serve its customer base in a cloud environment, it is critical that there is adequate server capacity. In a proper business computing environment, Backups should not take longer than a weekend. In addition, backups should backup the entire database and should not leave out key functions such as: • Custom Reports • Recurring Transactions • Rules In the desktop environment, these issues did not exist. You noted that the reason our backups can take a long time is that we have a large number of transactions. We have data in our QB database that goes back 20 years. Yet I don’t believe QB has a function to delete or summarize old data that could significantly reduce the size of our database. That would be an important feature to incorporate into QB. These are significant deficiencies in the product and I would like to see that QB develops and communicates a plan to its customers to address them.

4 Comments 4
ClaireSamanthaS
QuickBooks Team

Is there a way to make backups perform faster?

I hear your sentiments about your experience with the backup, Mark. Having dependable and swift backup processes, especially when handling extensive amounts of critical financial data, is indeed necessary.

 

To begin with, please know that in the cloud environment of QuickBooks Online, data is stored and managed on high-performance enterprise servers specifically built to efficiently handle large volumes of information. This setup lessens any performance impact from high data volumes, ensuring a smooth user experience. Consequently, the need to reduce old data in QuickBooks Online is less needed since the system's performance remains robust regardless of data size.

 

Since you want to have this feature and include the Custom Reports, Recurring Transactions, and Rules in the Backup feature, I recommend providing feedback to our product developers.

 

Allow me to guide you on submitting feedback:

 

  1. Navigate to Settings and choose Feedback.
  2. Type in your comments or suggestions for the product.
  3. Click Next to submit your feedback.

 

Please know that your input is incredibly valuable, and I assure you that it is taken seriously. If you'd like to track the status of your feedback, you can visit our Customer Feedback page.

 

Additionally, if you need to merge companies, data files, or lists in QuickBooks Online or between versions, please refer to this detailed guide: Merge companies, data files, or copy lists.

 

QuickBooks is committed to improving its products, and I hope to see enhancements that will address your concerns. I appreciate your patience and for taking the time to provide such detailed thoughts.

Chrea
Level 8

Is there a way to make backups perform faster?

@mark383 

We have data in our QB database that goes back 20 years.

 

When did you convert data from QB Desktop?

mark383
Level 2

Is there a way to make backups perform faster?

We converted our data about 3 years ago. I was not with the company at the time.

Chrea
Level 8

Is there a way to make backups perform faster?

They don't provide any data condense feature in QB Online. You may consider:
1. Migrate the last 3 years of data to a new QB Online. You can purchase a 3rd party service to do so.
2. Cancel the old QBO account and re-subscribe every 12 months to preserve it.

3. As an additional option, open your old QB Desktop file to access historical data for good.

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