Let me route you to our Live Support team to help verify the case number and the validity of the email notification you received, drink.
The Community is a public forum, and for security reasons, we're unable to access or pull up your account details here. To ensure you receive the assistance you need, I recommend reaching out to our QuickBooks Live Support team directly. They'll guide you on the appropriate steps to resolve any issue you may have with your account.
Here's how you can contact them:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Enter a keyword or topic, and you'll be offered a list of articles related to it to choose from.
- Click the Contact Us button.
- Choose a way to connect (Chat or Callback).
If there's anything else you need, please don't hesitate to reach out.