issue customer check refund

Hi there, Marita. You can issue a check refund by creating a refund receipt in QuickBooks Online (QBO). This ensures the transaction is properly documented, since there will be no more invoice to be created.

Here's how:

1. Hover over the +Create button, then select Refund receipt.
2. Select the customer you want to refund.
3. Click the Refund from dropdown, then select the bank where you deposited the invoice payment.
4. Add all products or services the customer returned in the Products/service column.
5. Fill in the Date, Quantity, Rate, Amount, Sales tax, and other field accordingly.
6. Once done, click Save and close.

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