Issue with QuickBooks Desktop [ Credit memos ]

1935 1431 1590 897 · ‎June 29, 2022

We recently made an Enhancement to our QuickBooks Desktop ( QBD ) integration where we started supporting sales tax code per line on the invoice.

For this feature to work smoothly, we also absorb a user setting on the QBD setup called "IsUsingAmountsIncludeTax".
which allows us to validate whether the amount entered per line on the invoice is inclusive of tax or not.

The mechanism works flawlessly for tax inclusive or exclusive, positive amount Invoices exported from our application to QBD i.e. Each Invoice line has the correct tax code and tax totals aligned with QBD's tax calculation.

However, the mechanism fails when tax inclusive Invoices have a negative amount on them aka credit Invoices. When such invoices are exported from our application to QuickBooks Desktop, the QuickBooks Desktop SDK overwrites the amount to "0".

The above is becoming a problem for a lot of customers and blocks the customer from creating credit Invoices in QuickBooks Desktop via our application.

Could you help me with this issue?

JonpriL · ‎June 29, 2022

Joining the thread to assist you, @adaniels2.

I'll make sure you're able to create credit invoices seamlessly in QuickBooks Desktop.

First off, working with QuickBooks to any SDK or API software is addressed by our team separately consisting of experts in the field of programming.

Therefore, I suggest contacting our developer team and letting them know about the application overwrites the amount to 0 when creating an invoice credit. You can do so by following the steps below:

Go to Intuit Developer Support.
Select QuickBooks Desktop.
Click Ask a question.

Lastly, I'm adding this reference so you're able to track the status of your discussion as well as the latest updates from our developer team: Intuit Developer Blog.

It'll always be my pleasure to help if you've got other questions aside from working with application integrations in QuickBooks. Use the Reply button below to leave your comment so that I can lend a hand. Take care always, @1935 1431 1590 897.

1935 1431 1590 897 · ‎June 29, 2022

Thank you!

AlcaeusF · ‎June 29, 2022

Hello @1935 1431 1590 897,

I'm glad to know my colleague was able to help you with you concern about the integration. Please know that we're always available in this public space anytime you need assistance with QuickBooks Desktop.

You can click the Reply button below and we'll be sure to help out. Take care.

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Issue with QuickBooks Desktop [ Credit memos ]