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GrapexCherry
Level 1
posted
‎June 14, 2024 08:06 PM
last updated ‎February 09, 2026 11:35 PM

Issues Adding Company to QuickBooks Account

Hi everyone,

I'm experiencing some difficulties with my QuickBooks Online account and could use some help. I have two specific issues as shown in the attached images:

 

Company Not Found: When I log into my account, I receive a message saying, "We didn't find any companies for this account." I've double-checked my login credentials, and everything seems to be in order. 

 

Subscription Error: While trying to add my company, Blackline Media LLC, I encountered an error message stating, "You can't add QuickBooks Online Simple Start to Blackline Media LLC with your existing subscription. Try another company or contact customer support for help." I'm not sure why this is happening as my subscription is active. 

 

I've tried logging out and back in, clearing my browser cache, and even using a different browser, but the issue persists. Has anyone else encountered this problem or have any suggestions on how to resolve it?

Thanks in advance for your help!

Best, Samuel [Removed]

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1 Comment 1
Ethel_A
QuickBooks Team
QuickBooks Team
‎June 14, 2024 10:02 PM

Issues Adding Company to QuickBooks Account

I appreciate you trying to resolve the issue by performing troubleshooting steps for your browser, @GrapexCherry.

 

Since you already checked your login credentials and verified that everything is correct, and even after clearing your browser's cache did not resolve the issue, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can further investigate the cause of this issue.

 

Here’s how:

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Select the Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further assistance, you can still Talk to a human.
  4. You can then choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

For future reference, you can read these articles to help you add a company to your QuickBooks Online account: Create or add another company file to QuickBooks Online.

 

Let me know if you have questions about adding a new company to your QuickBooks Online account. I'm always here to help. Have a great day.

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