Issues printing invoices on Macbook Pro in QBO

We appreciate you for sharing your issue here in the Community, @abelote.

Based on what you shared, some information on the invoices is missing when you print them using your MacBook. We have an ongoing investigation (INV-93599) regarding printing invoices via PDF Mac. If you wish to have an update about the resolution status via email, contact our QuickBooks Online Support Team. This way, they can add you to the list of affected users. 

To contact our support, here's how:

1. Go to the Help menu.
2. Select the Search tab, then click Contact Us.
3. Enter your issue and concern in the field.
4. Click Continue.
5. Tap the Chat or Callback option.

Rest assured that our engineers are working diligently to resolve your issue and get your business up and running again. 

In the meantime, we'll add a workaround to help you move forward. You can change the template to Airy New to print your invoices. Here's how:

1. Go to Settings and then select Custom form styles.
2. Select New style.
3. Click the edit dropdown.
4. Choose the Change up the template.
5. Choose Airy New. 
6. Hit Done.
7. If you wish to share your screen, select Share access. 
8. Click Deny if you don't want to share access. 
    

You can learn more in this article about how customization works in QBO: Customize invoices, estimates, and sales receipts. 

Let us know if you have any other concerns related to QBO features. We're always happy to help. Stay safe and have a great day!

Changing the invoice settings to Airy New allows me to print in the interim. Thank you!

It's great to hear from you, @abelote.
 

I'm glad that the provided workaround works for you and that I was able to help with your printing issues. We are committed to providing you with the best possible customer service experience.

Feel free to get in touch if you need help with anything else in QuickBooks. I'll be right here to assist. Best wishes! 

I am also having this issue as of today on my MacBook. No issues before the latest system update. Using the "airy new" workaround for now but this is not a permanent solution. 

Hello there, @Crystal_DS.

Regarding the printing issue you're also experiencing, there's an ongoing investigation (INV-93599) about it. We understand the importance of finding a permanent solution to hasten your workflow. If you want to receive email updates on the resolution status, please contact our Support Team and request to be added to the list of affected users. 

To get in touch with a human support representative, please follow these steps: 

1.  Open the Help menu and select the Talk to a Human option. 
2.  Provide a brief description of your issue and concern in the text field, and then click Enter. 
3.  Select the I still need a Human option and click on Contact Us to connect with our live support team. 
4.  Finally, select the Get a callback option.

Our engineers are aware of the issue and are working hard to resolve this problem immediately. For now, please continue using the "Airy New" workaround in printing your invoices. Rest assured that once this investigation finishes, you'll print your invoices seamlessly.

Here's a helpful article on how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

Comment below if you need more help with printing and other QuickBooks-related issues. Have a nice day.

I have been having the same issue since the last update. I contacted customer service the day of the update and they could not figure it out. still cannot print invoices from my Mac. Other computers yes. I need a fix asap