This is not the service that we want you to experience, @tukogirl.
We understand the impact of any delay in processing your employees' paycheck. Earlier this morning, we were alerted to a third-party issue with direct deposit processing that has delayed the deposit of employees' paychecks into their accounts. To make sure that you'll not stay on hold as we resolved a direct deposit payroll issue, we've temporarily suspended our call and chat support. However, you need not to worry phone lines are now open.
Also, the direct deposit processing issue has been resolved. Your employees should expect to see the funds available in their bank account by end of the day today. We know how critical each paycheck is to your team. This is, even more, the case in our current environment.
Meanwhile, you can visit our outage status page and Subscribe to Updates to receive live updates for outages in QuickBooks. You can click this link: http://status.quickbooks.intuit.com/.
Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible. Feel free to leave a comment below if you have other payroll management concerns.
