I can help you with logging in to your subscribed account, @jackietaig-hotma.
In addition to Fiat Lux - ASIA, it's possible that you have a trial account before and it's the one that you're currently logged in to.
In the meantime, go to your Billing & Subscription page to view your subscription information to check the current status of your account.
Here's how:
- Go to the Gear icon (⚙), and proceed to the Account and settings.
- Click on Billing & Subscription.
- Review the information in each section.
Refer to this article on how to learn about your subscription, view and update your payment method in QBO: Manage billing, payment, and subscription info in QuickBooks Online.
If it's showing as subscribed and you're being prompted to subscribe, clear your current browser’s cache to resolve this. The piled-up cache in your regular browser caused this unusual behaviour.
First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also use other supported browsers like Chrome, Safari, Edge, and the like if the steps above didn’t work.
Here are some video tutorials that can help you get started with QuickBooks Online: Learn about QuickBooks Online with how-to videos.
Let me know if you need further help logging in to your subscribed account, by leaving a reply below. Stay safe and have a wonderful day!
