Hello there, @Capstone20.
I am aware of the advantages for businesses like yours to make a customer inactive after completing the project. I want QuickBooks Online (QBO) to have this feature as much as you do.
But QBO is still unable to inactivate a customer linked to a project. However, I strongly urge you to share your thoughts with our software engineers. They carefully examine customer feedback, especially when determining how to improve QuickBooks.
Here's how:
- Sign-in to your QuickBooks Online account.
- Go to the Gear icon and select Feedback.
- Type in your suggestion and click Next.
You may also want to read articles in this link about reconciliation: Reconcile an account in QuickBooks Online.
Let me know if you require further assistance managing customer list in QuickBooks Online. I'm here to help anytime. Have a good one.