Lagging-floating green dots

Thank you for reaching out here, @surgepainting.

Let's carry out some simple troubleshooting steps so you can access your subscription in QuickBooks Online. Please allow me to help you how to retrieve your customer list. The completion of this task will only take a few minutes.

We try logging in using an incognito or private browser. Refer to these shortcuts below:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once done, try to check the customer section if you can see the notes. If the issue persists, return to your default browser and perform a clear cache to refresh the system. However, if the error persists, try using other supported browsers.

Furthermore, did you receive an error message while attempting to log in? I'd appreciate it if you provide a screenshot of the error detail.

Additionally, if you want to check these resources to get more details about managing the account in QuickBooks, check out this article for your reference: How to manage your billing & subscriptions.

Get back to us if you still need assistance accessing your account in QBO. I'll be waiting for your response. Have a prosperous new year, @Agui11.

Hello,

I tried the recommended fixes and the issues still continues. 

I appreciate you getting back to us and performing the troubleshooting steps shared by my colleague above, @Agui11.

I want to ensure you can navigate QuickBooks Online (QBO)smoothly so you can do business without delays.

Before we start, may I know which page or menu in QuickBooks you see the spinning 4 green dots? We have reported issues where some QBO users are seeing spinning 4 green dots that keep loading upon accessing the Billing & Subscription menu or updating a worker compensation.

In the meantime, you'll want to check your internet connection. This is also one of the possible reasons why QuickBooks keeps on loading. To verify your internet speed, you can run a Google Speed Test to confirm the speed of your connection.

I'm adding this article for more guidance: Why is my QuickBooks Online slow?

You may want to run and customize financial reports in your QBO account. This will help you focus on the details that matter the most to you.

Come back to this post and let me know how it goes, @Agui11. I'll make sure this issue is taken care of.

Good morning.

I tried your recommendations and the problem still persists. My internet is over 348mbps. I am using Monterey in Safari. I have tried using Chrome and I have the same issue. Anyway I can forward you a quick video clip of what I am seeing? The floating dots are seen when going from any page to another. 

Thanks for giving those recommendations a try, Agui11.

Since the issue is persisting, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, such as the ability to share your screen, to see what's going on on your side. This will be your best bet to get this looked at and taken care of most efficiently. Here's how to get in touch with the team:

1. Click the Help button in the top right corner.
2. Select Contact Us.
3. Enter Support in the field and choose Let's talk.
4. From here you can select to receive a callback at a time that's convenient for you, or begin a live chat session with an agent.

The following link provides these steps if you ever need them again in the future: QuickBooks Online Support

Please don't hesitate to reach back out if you have any other questions or concerns.