Landed cost not calculating after pressing "POST TO BILL" button

Hello, Yasar. Welcome to the Community space,

Let me provide info on why the landed cost isn't calculating after pressing the "Post To Bill" button.

There are several reasons why the landed cost isn't calculating when trying to post it to the bill. Check the list of reasons below: 

• The bill is missing inventory and assembly items.
• The inventory and assembly item bills are open or another user is working on it.
• The currency of the cost is different.

Since you're using multiple currencies option and your home currency is AED, ensure to associate a specific currency when adding a vendor. Here's how:

1. Select Vendor Center from the Vendors tab.
2. In the Vendor Center, select the New Vendor dropdown or click the profile of the vendor you want to associate a currency.
3. Edit or enter vendor details and assign a Currency. 
4. Once done, click OK.

Also, you can read this article to check if landed cost is calculated accurately: Landed cost FAQs.

If you want to update some of your selling prices based on landed cost, check out this article: How to calculate landed cost in QuickBooks Enterprise Services.

Let me know if you have additional questions about managing your landed cost feature. We'll be willing to lend a hand. Keep safe, and have a good one.

We don't have any issue with the points below. Everything is in order as I mentioned initially; only some of the bills are having this issue.

• The bill is missing inventory and assembly items.
• The inventory and assembly item bills are open or another user is working on it.
• The currency of the cost is different.

However, the issue still persists.

Thanks for reply!

We don't have any issue with the points below. Everything is in order as I mentioned initially; only some of the bills are having this issue.

• The bill is missing inventory and assembly items.
• The inventory and assembly item bills are open or another user is working on it.
• The currency of the cost is different.

However, the issue still persists.

Hello Yasar,  

I understand that fixing the landed cost issue is important for your business. I can help you with that.

First, is the currency of your vendor is different from your home currency? If the currencies are different, calculating landed cost with multi-currency isn't available. In this case, you will need to manually calculate the exchange rate based on your home currency and then enter the equivalent amount into the bill.

If the currencies are the same, then we can troubleshoot and fix the issues within the software. Here are the steps to follow:

1. Close QuickBooks.
2. Download the most recent version of the QuickBooks Tool Hub from 1.6.0.5 and save the file in an easily accessible location.
3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions to install it.
4. Once installed, double-click the QuickBooks Tool Hub icon on your Windows desktop to open the tool.

I'll also include these articles for more information on this process:

• Landed cost FAQs
• Fix common problems and errors with the QuickBooks Desktop Tool Hub.

For future reference in keeping QuickBooks up-to-date for the latest features and product improvements, refer to this article: Update QuickBooks Desktop to the latest release.

Please keep me updated on your progress with calculating your landed cost. If you need further assistance, feel free to ask. Stay safe.

we had this same issue in our system, it turned out to be something funny with characters used in descriptions.  when it happens now i just delete all the descriptions for the items in the bill and then it works.

deleting the description here does not affect the item setup or any other screen.

we had the same issue, turned out to be a problem with characters in the descriptions of the items.  now when i get the error i just delete all descriptions for items on the bill and it works.

deleting the description here does not impact any other screen.

or you can check your items for the non standard characters (not periods or dashes)