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drbboyd@gmail.co
Level 1

Last month two recurring transactions processed in the middle of the month. All of mine are set for the 1st. It has happened again.

Two customers processed on the first, as scheduled. Then they processed again on the 15th and I had to refund them. Today, I see one of those same customers processed yesterday. How do I fix this. Customers get really mad when you take money without notice.

1 Comment 1
GebelAlainaM
QuickBooks Team

Last month two recurring transactions processed in the middle of the month. All of mine are set for the 1st. It has happened again.

I understand the importance of getting this fixed as soon as possible, drbboyd. Let me direct you to the best support group to resolve your issue with recurring transactions processing on the wrong date. Let’s dive into the details.

 

Here's how:

 

  1. Go to the Help menu.
  2. From the Search tab, select any article.
  3. Click Contact Us.
  4. Pick a topic or enter your concern, then select Continue.
  5. Choose Chat with us or Have us call you.

 

For more details about the support schedule, please see the article: Get help with QuickBooks products and services.

 

Additionally, you can utilize these resources for future reference about managing customer payments and recurring sales receipts in QuickBooks:

 

 

Should you have any more questions or require additional help with recurring transactions, don't think twice to get in touch. I'm here to help ensure your experience is smooth and hassle-free.

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