Lost 5 years of data in QB Desktop For Mac 2020 after updating the software

What kind of update notification are you seeing? QB Desktop 2020 has been discontinued since 2023. You should not have received any update notifications since then. Or notification updates related to your macOS?

Having issues regarding your data will surely delay your working progress and we appreciate all your efforts in dealing with this problem in QuickBooks Desktop for Mac, Richard. 

It's great to know you have a recent backup copy of all your company files, which we can restore anytime on your software. Also, I've checked here on our end and there's no reported case where customers encounter missing company files when updating QuickBooks Desktop for Mac 2020. Aside from updating QuickBooks for Mac to the latest release, it's important to check the system date to avoid update issues and data loss:

1. In your Mac, choose the Apple menu and select System Settings.
2. Click General in the sidebar and choose Date & Time on the right. (You may need to scroll down.)
3. Turn on Set time and date automatically and click Set. Then, enter a network time server for your region.
4. After that, Turn on Set time zone automatically using your current location.
5. Close and reopen QuickBooks Desktop.
6. Run the update of QuickBooks Desktop again.

If the same thing happens where the company data are still missing, we can run the Verify and Rebuild Data Utilities to repair the company file and fix any unusual behavior you encounter. Before you get started, let's make sure to backup your company file.

If the problem persists, we can restore your backup company file in QuickBooks Desktop for Mac. Then, we suggest contacting our live support team for them to investigate what's causing this issue.

Check out the following articles to learn more about the reports available in QuickBooks Desktop (QBDT) for Mac, as well as how to fine-tune the data and layout:

• Create reports in QuickBooks Desktop for Mac
• Customize reports in QuickBooks Desktop for Mac

We are one post away if you need any help with managing your company data or QuickBooks-related concerns. We'll be right here ready to assist you further. 

Thank you for your quick response. 

~ I just checked the Date and Tine settings on my Mac. Everything was set up correctly before I updated the software last night. (The Mac has the latest update installed which is Sonoma 14.7.6. Since the Mac is 6 years old it can't run Sequoia). 

~ After running Verify Data no issues were found. 

~ Should I now upload the backups of the Company Files that are messed up? 

~ If I need more assistance on this issue will Intuit provide FREE technical support if I call the technical support phone number?

I only saw one update notification last night. After updating there are no more notifications when I log in. I thought it was best to update as Intuit usually suggests having the latest update installed and I thought if I didn't accept the update I couldn't log in. I have no idea why I received an update notification when you are saying I shouldn't have received it since QB Desktop 2020 has been discontinued since 2023.

I would also like to know why I am now called "Migrated Administrator" after I did the update. See attached.

RCV -----

Thank you for your quick response. 

~ I just checked the Date and Tine settings on my Mac. Everything was set up correctly before I updated the software last night. (The Mac has the latest update installed which is Sonoma 14.7.6. Since the Mac is 6 years old it can't run Sequoia). 

~ After running Verify Data no issues were found. 

~ Should I now upload the backups of the Company Files that are messed up? 

- Why am I now named "Migrated Administrator" after I did the update?

~ If I need more assistance on this issue will Intuit provide FREE technical support if I call the technical support phone number?

I appreciate you providing additional details, Richard. In this case, I recommend restoring your company files to help recover your data.

Before anything else, ensure that you have opened the correct company file, as this could be why the data for 2021 to 2025 are missing.

It's good to hear you have a backup copy of your company files. To restore it, please follow these steps:

1. Open your QuickBooks for Mac.
2. Select Browse, then go to the folder where you saved the copy of the company file. Select the company file, then Open.
3. A prompt will appear to indicate that you are opening a backup file. Click Continue to proceed.
4. Enter a name for the company file, then Save.
5. Hit OK.

After you finish this process, all data and company files will return to how they were when the backups were made.

You will be designated as the Migrated Administrator when you move your file or data to a new system. This method retains the original admin password.

Since QuickBooks Desktop for Mac 2020 was discontinued in 2023, please know that ongoing technical support is no longer available for this version.

You can also visit our How-to Video Center to learn more about managing your QuickBooks Desktop and accounts.

We are still here to help if you need further clarification and assistance.