Welcome to the Community, @officemanager10.
You have the option to contact again to get in touch with live support. A random agent will be connected to you however, you can also request to reconnect to the previous agent who you lost the chat with.
Also, here in the Community there are a lot of representatives that are willing to help you with any concerns with QuickBooks. Just post a question here and rest assured that we got your back.
You can also visit this site to read through helpful articles, just click the drop-down arrow and select the QuickBooks version you're using: https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-us.
Let me know how it goes and post a reply below. I'm always here to help. Stay inside and take care always!
