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jb107
Level 1

lost subscription?

I bought the self-employed version last year that gave a full years subscription and it expired early and I cant get any of my 2020 data. Intuit help me out, why did you kill my subscription early?

3 Comments 3
pat-yan
Level 3

lost subscription?

We are all having this bug. Intuit has not acknowledge the problem yet. Please comment so we can make this issue more visible! 

 

https://quickbooks.intuit.com/learn-support/en-us/account-management/re-quickbooks-selfemployed-free...

Ryan_M
QuickBooks Team

lost subscription?

Hi @pat-yan,

 

I'll point you in the right direction for support with your issue about a QuickBooks Self-Employed (QBSE) subscription.

 

I read the other thread from the link you shared above. You're unable to contact our Technical Support team since you're unable to log in. For this specific situation, what you can do is use the test drive company: QBSE Test Drive.

 

You can then follow the steps in this article: Contact QuickBooks Self-Employed Support. Additionally, keep an eye out for any updates on this specific specific issue within this page: QuickBooks Status

 

If you have other questions about your QBSE company, post them below. I'll be sure to get back to you.

Ami_D
Moderator

lost subscription?

Hello all! Great news! All impacted accounts have been restored and you should be able to login to QuickBooks Self Employed as normal. 

Please let me know if you still experience any difficulties accessing your account and I'll be happy to look into it ASAP. 

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