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Andi5
Level 1

Mac Desktop 2020 with Monterey

Have QB Desktop Mac 2020 and it has been working fine.

Updated to Monterey this past week - computer working fine, however

When I go to open a Company file - it tells me : 

"the document (Company name).qb2020 could not be opened.

Operation not permitted.

I have 4 companies in QB - none will open.  However the Sample files will.

 

Any suggestions?  Thanks

Solved
Best answer March 21, 2022

Best Answers
Adrian_A
Moderator

Mac Desktop 2020 with Monterey

Hello there, Andi5.

 

I'm here to share steps to locate your company files.

 

First, let's find your missing company file through the Documents/QuickBooks folder. Here's how:

 

  1. Go to File, and then choose Open Recent to open the company file you last used in QuickBooks.
  2. However, if you're unable to find it, you can go to the Documents/ QuickBooks folder which is its default location.

 

For your major company file, we can either rename or move it to another location to fix the error.

 

To rename it, here's how:

 

  1. Open the New Finder window and then locate your company file.
  2. Go to the File menu, and then select Rename.
  3. Create a new name, and then click OK once done.

To move your company file, follow these steps:

 

  1. Open the New Finder window and browse to where your company file is located.
  2. Go to Edit, and then choose Copy.
  3. Paste the file to another folder or you can create a new folder.
  4. Hover to Edit again, and then choose Paste.
  5. Open your QuickBooks, and then pick Browse.
  6. Look for the new location of the file and then tap Open.
  7. Let's delete the file from the original location by going to the New Finder window again. Then drag the file to the Trash icon.

 

If the same error persists, try verifying if your file has encountered data damage. I've added this article for the detailed steps:  Verify and Rebuild for QuickBooks for Mac.

 

You can always mention my name if you have other concerns with managing your QuickBooks file. I'll ensure you're able to work on your data. 

View solution in original post

1 Comment 1
Adrian_A
Moderator

Mac Desktop 2020 with Monterey

Hello there, Andi5.

 

I'm here to share steps to locate your company files.

 

First, let's find your missing company file through the Documents/QuickBooks folder. Here's how:

 

  1. Go to File, and then choose Open Recent to open the company file you last used in QuickBooks.
  2. However, if you're unable to find it, you can go to the Documents/ QuickBooks folder which is its default location.

 

For your major company file, we can either rename or move it to another location to fix the error.

 

To rename it, here's how:

 

  1. Open the New Finder window and then locate your company file.
  2. Go to the File menu, and then select Rename.
  3. Create a new name, and then click OK once done.

To move your company file, follow these steps:

 

  1. Open the New Finder window and browse to where your company file is located.
  2. Go to Edit, and then choose Copy.
  3. Paste the file to another folder or you can create a new folder.
  4. Hover to Edit again, and then choose Paste.
  5. Open your QuickBooks, and then pick Browse.
  6. Look for the new location of the file and then tap Open.
  7. Let's delete the file from the original location by going to the New Finder window again. Then drag the file to the Trash icon.

 

If the same error persists, try verifying if your file has encountered data damage. I've added this article for the detailed steps:  Verify and Rebuild for QuickBooks for Mac.

 

You can always mention my name if you have other concerns with managing your QuickBooks file. I'll ensure you're able to work on your data. 

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