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I'm working on a iMac pro. All software is up to date. I've tried restarting the computer, restarting the app. reinstalling the app. etc.
I can log into the website without issue, but the app is useless on startup. See photo to view what I see.
It's been going on for about 2 weeks to my knowledge.
Solved! Go to Solution.
Thank you for that information @Andrew_L.
The previous steps I provided were for QuickBooks Desktop. For The QuickBooks Online app, I'd recommend clearing cache.
To clear cache:
This Article has other troubleshooting steps as well.
Once you have completed these steps, please let me know if it's still not working.
Hi @Andrew_L.
Thank you for reaching out to the Community about this. I'll be happy to help get your QuickBooks Desktop for Mac to stop showing that gray screen.
Normally reinstalling should fix this. Because a reinstall didn't work, I recommend trying a clean reinstall.
Step 1: Uninstall QuickBooks Mac Desktop
Step 2: Remove QuickBooks PLIST files
Warning
You will have to remove both PLIST files from the User folder as well as the System folder. Removing the QuickBooks PLIST files will revert all preferences back to its default settings, which could cause the product to be unregistered.
User PLIST
System PLIST
Step 3: Restart your device
Step 4: Reinstall QuickBooks
For more information on clean reinstalls, click here.
Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.
Hi Sterling,
I just backup and deleted what PLIST files I could find. There weren't any in the systems folder structure.
I uninstalled, restarted installed and booted. No change or effect.
Hi Sterling,
I just uninstalled, found the USER PLIST files in the user folder structure but couldn't find any in the system folder structure. backed up and deleted the ones I found. Rebooted the computer and reinstalled the software.
No change or effect.
Hey, @Andrew_L.
Thanks for getting back to me.
Are you using the desktop app for QuickBooks Online or QuickBooks Desktop for Mac?
If you're not sure, please PM me your email address and I'll be able to verify which version you are using.
I look forward to hearing from you so that I can get you up and running again.
I subscribe to quickbooks online and am using the desktop app on my computer. It has worked for the past year until recently.
I've also just discovered I can't sign out of the app.
Thank you for that information @Andrew_L.
The previous steps I provided were for QuickBooks Desktop. For The QuickBooks Online app, I'd recommend clearing cache.
To clear cache:
This Article has other troubleshooting steps as well.
Once you have completed these steps, please let me know if it's still not working.
Hey again,
Before getting to your most recent suggestion. I opened up the app again and it was working back at the login screen.
I think even though it wasn't working before, trying to sign out played a part. I also did your suggestion just to be safe.
Thanks for your help Sterling!
Hi again, @Andrew_L.
That's great to hear!
Please remember, I'm always here for any other questions or concerns.
Thank you! I had the same problem and it fixed it in no time!
Sterling,
I am seeing the same problem as Andrew L and it is definitely on the QBO Online app for the Mac. The problem is that there is no menu, command line, link to find the Help Reset App data. I can't add a tab or anything. The only thing that seems to work is the bookmark.
Any help would be appreciated.
Thanks!
Gene
Thanks for joining this thread, GeneS.
Let's get your QuickBooks App for Mac back up and running.
Performance issues in QuickBooks application are resolved by doing basic troubleshooting steps. Let's try to uninstall and reinstall the app.
Windows 10:
Windows 8.1 and 7:
Mac:
Here's a recommended article for details steps and instructions: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-App-for-Windows-and-Mac-General-sup....
You can always get back to me if there's anything else you need with QuickBooks App. I'll be around to help.
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