Mac Sonoma and QB Server

AVIDPgh · ‎November 20, 2023

This issue has to do with the Quickbooks SERVER for Mac.

I can load Server once, but if I need to quit and reload, it automatically crashes. I have to go into the Library folder, remove the server plist file, reboot and then it will run. I have to reset the backup folder and re"share" all my company files.

This is NOT just my mac. I just got a brand new mac and it's doing the same thing. I have chatted twice with QB tech support. The second time they said they needed to research it and get back to me. I got an email a week later asking me to rank the solution. There was no solution, it's still broken.

So just an FYI, if you use QB server with your mac, upgrading to Sonoma will break it and it doesn't look like they intend to fix it.

4Gal · ‎November 20, 2023

Which QB Desktop year version do you have?

GlinetteC · ‎November 20, 2023

Hello there, AVIDPgh.

I understand the impact of this challenge on your business after upgrading to Sonoma. I am determined to help you resolve it promptly.

Intuit has released patches for all supported versions for compatibility on the following releases or later:

QuickBooks Mac Plus 2024 R1.1
QuickBooks Mac Plus 2023 R5.2
QuickBooks Mac Plus 2022 R10.2
QuickBooks Mac 2021 R13.3

If you're using a supported version and encountering the same outcomes, I advise contacting our customer care support again. They can access your account, delve deeper into this issue, and update your case status accordingly.

I'm adding these articles you can use to help you in the future:

Don't hesitate to reply to this post if you have additional questions on this issue or other concerns. I'll be happy to lend a hand. Take care always.

AVIDPgh · ‎November 20, 2023

2024

AVIDPgh · ‎November 20, 2023

As my post stated, this is Quickbooks SERVER, not the main Quickbooks program itself.

IntuitBrooks · ‎November 20, 2023

Please send a message via QuickBooks->Feedback menu saying that the server is crashing. I'll alert the team.

DTMacTeam_Ben · ‎November 21, 2023

Hi @AVIDPgh. Thank you for alerting us to your issue. @IntuitBrooks informed the development team and we've diagnosed that a QBServer crash occurs on Sonoma when closing the application with 3+ files shared or opening the QBServer with 5+ files shared. We are working on a fix. As @IntuitBrooks suggested, please reach out to us via feedback and provide an email so we can contact you directly.

Thank you!

Ben

DTMacTeam_Ben · ‎November 21, 2023

We have actually reproduced the issue on Ventura OS as well, so it is not isolated to Sonoma.

AVIDPgh · ‎November 30, 2023

2024

AVIDPgh · ‎November 30, 2023

It's good to know you are working on it! I'll do feedback as well. Thank you.

AVIDPgh · ‎December 29, 2023

Any updates on a fix for this?

Angel77877 · ‎December 29, 2023

I have been experiencing this problem of the Mac Server crashing when closing the application with QB 2022 in MacOs Monterrey. It was happening so now and then, thus not every time.

Yesterday I upgraded to QB 2024 (ver. 23.0.2.524 R3.1) and to MacOs Sonoma 14.2.1. Now it is happening every single time when closing the server. The MacOs shoots an error report.

Hope a solution can be found soon.

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Mac Sonoma and QB Server