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Join nowMy Spectrum Security Suite has found this in my QB it was on all my computers and reported that it "can't handle this item" so it skipped it. Microsoft Security Scanner, Kaspersky, and Malwarebytes don't flag it.
Malware.W97M/Redcap.xejih
C:\Program Files (x86)\Intuit\QuickBooks 2021\Components\PConfig\Data1.cab\[2336] qb_timeoff_report.xlt - Skipped
Malware.W97M/Redcap.xejih
F:\Program Files (x86)\Intuit\QuickBooks 2021\Components\PConfig\Data1.cab\[2336] qb_timeoff_report.xlt - Skipped
I took all the computers to an IT service for Malware testing and removal.
They said it was "dormant" and it was best to leave it alone. It still made me nervous so I removed QB from the computers that I wasn't using QB on and the Spectrum Security Suite Scans immediately started coming back clean.
Has anyone seen this before?
Solved! Go to Solution.
It's likely a false positive. They're relatively common.
Welcome to the Community, the Last one.
Let's perform some steps to help solve the issue you're currently facing in your QuickBooks Desktop account.
Let's start by downloading and installing the QuickBooks Tool Hub that helps you fix common errors. Ensure that your QuickBooks is ready before using it.
Next, we have to run the Run QuickBooks File Doctor. You can do that by following the steps below:
The duration of the scan depends on the size of the file. In most cases, it may take up to five minutes or more. Open QuickBooks and your company file as soon as the scan is completed.
If you still receive an error message or can access your company file, let's configure your firewall manually.
Here's how:
Know that, QuickBooks Desktop 2019, 2020, and the recent versions use dynamic ports. During installation, there are specified firewall ports available. It ensures the QBDT gets exclusive use of their given ports.
To know how to get dynamic ports, I highly suggest reading this article and more about the steps I have laid out above: Set up firewall and security settings for QuickBooks Desktop.
Please let me know if you're having trouble setting up Windows Firewall and Security in QuickBooks Desktop. The community we'll be here if you need further assistance.
You should only use endpoint security solutions certified by AVTest. The more reliable a solution is, the fewer false flags you will get.
It's likely a false positive. They're relatively common.
Welcome to the Community, the Last one.
Let's perform some steps to help solve the issue you're currently facing in your QuickBooks Desktop account.
Let's start by downloading and installing the QuickBooks Tool Hub that helps you fix common errors. Ensure that your QuickBooks is ready before using it.
Next, we have to run the Run QuickBooks File Doctor. You can do that by following the steps below:
The duration of the scan depends on the size of the file. In most cases, it may take up to five minutes or more. Open QuickBooks and your company file as soon as the scan is completed.
If you still receive an error message or can access your company file, let's configure your firewall manually.
Here's how:
Know that, QuickBooks Desktop 2019, 2020, and the recent versions use dynamic ports. During installation, there are specified firewall ports available. It ensures the QBDT gets exclusive use of their given ports.
To know how to get dynamic ports, I highly suggest reading this article and more about the steps I have laid out above: Set up firewall and security settings for QuickBooks Desktop.
Please let me know if you're having trouble setting up Windows Firewall and Security in QuickBooks Desktop. The community we'll be here if you need further assistance.
You should only use endpoint security solutions certified by AVTest. The more reliable a solution is, the fewer false flags you will get.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here