Matching Transactions Quickbook Online

You’re definitely on the right track, Beo. I truly appreciate you reaching out about the matching concern and for your careful attention to keeping your records accurate. I’m here to personally guide you through the process of perfectly matching your sales receipt to your bank transaction, ensuring your books stay precise and hassle-free.

The reason your sales receipt entry isn’t appearing in the match list is likely because the bank transaction has already been reconciled. Once a transaction is reconciled, QuickBooks automatically removes it from the pool of available transactions to avoid duplicates, which means it won’t show up when you try to find a match.

To resolve this, I recommend verifying the bank transaction and clearing its reconciliation status. This will allow you to match your sales receipt correctly.

Here’s how you can do this:

1. From the left navigation panel, go to Accounting and select Chart of Accounts.
2. Find and select your bank account, then click View Register.
3. Locate the specific bank transaction you want to adjust and double-click on it.
4. In the transaction details, look for the Reconciliation Status (marked as “R” for reconciled) and change it to blank to undo the reconciliation.
5. Click Save to update the transaction.

Once you’ve done this, the transaction will reappear in your match list, and you’ll be able to link your sales receipt without any issues.

To further empower you to manage your bank transactions effectively in QuickBooks Online, I’ve compiled these guides to help you navigate various features and ensure your financial records are always up-to-date:

• Categorize online bank transactions in QBO
• Reconcile an account in QBO

Your go-to QuickBooks Community team is always on standby, ensuring you have all the support you need for your transaction management in the program. Comment below for prompt assistance as we work together towards greater efficiency in your business.

Thank you for the quick response.  I went over your instructions, and the transaction has not been reconciled.  The transaction is my bank transactions "for review," I see the transaction, then when I click "match," the sales receipt does not appear, and I have no matches.  The filters are set for the broad date range and "all," but the sales receipt does not appear in the search.  I reviewed the sales, and the sales receipt is there.  I don't understand what is preventing me from matching this.  Everything matches - it's just off by 1.28.  Any help would be appreciated.  Thanks!

Thank you for the quick response.  The transaction has not been reconciled.  In bank transactions "for review," I see the transaction, click "match," and I have no matches.  The filters are set for the broad date range and "all," but the sales receipt does not appear in the search.  I reviewed the sales, and the sales receipt is there.  I don't understand.  Everything matches - it's just off by 1.28.  Any help would be appreciated.  Thanks!

Thanks for providing an update after going through the suggested steps to check the status of the sales receipt, BEO user. I'd like to offer some additional guidance to help you find it when looking for a match.

Technical hiccups such as accumulated internet cache can cause QuickBooks to behave unexpectedly, including missing transactions when using the Online Banking feature.

To address this, I'll walk you through some troubleshooting steps specifically designed to tackle browser issues so you can match the downloaded transaction.

First, make sure to add Intuit as a trusted site. Then, use the most up-to-date versions of these supported browsers when logging into QuickBooks Online:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer. 
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)

Just in case you can't still see the sales receipt, I suggest contacting our dedicated Live support team via phone or chat. They have advanced tools  that will allow them to determine why it's not appearing in the Find match window.

Here's an article for steps on how to reach out to them: Get help with QuickBooks products and services.

Let me also share these articles will provide extra references when downloading and categorizing financial data in QBO:

• Categorize online bank transactions in QuickBooks Online
•  Exclude a bank transaction you downloaded into QuickBooks Online

Don't hesitate to come back here if you have other concerns during the process or questions about handling bank transactions in QuickBooks. We're here to provide prompt and thorough assistance to address your concerns.