Migration support from data services is taking forever

CK737 · ‎August 04, 2022

I have been trying to migrate from QB Desktop for Mac to Quickbooks online. Once I did the migration, some of the accounts in the online version were off by hundreds of thousands of dollars. QB support had me upload my exported file for data services to address the issue. That was nine days ago! I have not been able to continue using QB Desktop because everything has been frozen in time since I handed off the exported file. And the online accounts are still out of sync. The most frustrating part is every time I contact support, I've been told my file should be ready "by the end of today." I've been told this on Wednesday and Friday of last week, and Monday, Tuesday and today of this week. All of my finances for my business are at a standstill, and no one at Quickbooks seems concerned or able to do anything about. I've been told that the some of the problems are also related to a bigger issue between Desktop for Mac and QB Online. So why not tell me that from the start? Why not let me go another month with Desktop while these issues are sorted out? This is killing me not being able to keep track of my finances for this duration!! Is anyone else having this issue?

Fiat Lux - ASIA · ‎August 04, 2022

Another option, consider purchasing a 3rd party conversion service.

devenmalik · ‎August 05, 2022

The paid solutions are always better to opt. Search for a good one.

CK737 · ‎August 05, 2022

Thank you! Did not know that existed.

MadelynC · ‎August 05, 2022

Going around in circles and dealing with the migration issue isn't easy, @CK737. I recognize the impact of this situation to your finances and time, and I'm here to share an update with you.

We got in touch with the agent working on your file. Everything seems good, and they’ll reach out soon to help finish your migration.

I recommend checking your email or your Community profile from time to time to see their recommendations.

You can read this reference to learn how your data moved from QuickBooks for Mac to QuickBooks Online: Learn how features and data move from QuickBooks Desktop to QuickBooks Online. It helps make sure your data is transferred successfully.

Moreover, here’s everything you need to get started with the Online version: Resources for getting started with QuickBooks Online. There are also featured references for accounting, reports, reconciliation processes, and webinars.

If you need further assistance in managing your company file, don’t hesitate to reach back out. The Community is always here to help. Keep safe always!

CK737 · ‎August 08, 2022

Thank you @MadelynC! I did receive a notice from Data Services shortly before your post that my migration was complete -- and it was! There are just one or two small things that are slightly not aligned, as some of the verbiage said might happen. Thank you for the resources you mentioned as those will be helpful as I dive in and get familiar with using Quickbooks Online. Much appreciated!!

KlentB · ‎August 08, 2022

You're always welcome, wCK737.

I'm glad that your data are now migrated. Please know that there will be minor changes in your company after the migration process since the desktop and online versions are different platforms. If you have any other concerns or follow-up questions. feel free to post them in the comment section.

The Community always has your back. Looking forward to helping you out again.

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Migration support from data services is taking forever