Mileage

Let me clarify some questions about how you track your mileage in QuickBooks, Michelle.

When you mentioned entering the mileage wherein 204 miles becomes 2:04 and charging by the hour, did you go through +New, select Expense, and check the billable box to charge the customer? Or did you enter the mileage in QuickBooks Time under the Time Entries tab? This information will help us respond more accurately.

If you were able to successfully enter it previously, let's consider the possibility of this being a temporary browser issue. You might consider clearing your cache and Intuit-specific cookies or using other supported browsers and devices.

Additionally, for future reference, check out this article that shows you how to view mileage in Time Entries, Payroll Reports, and Mileage Reports, as well as how to edit mileage on timesheets: View and edit mileage tracking in QuickBooks Time.

Please share in the comments how you track your mileage in QuickBooks, so we can provide a more focused response. We're here to help!

We enter our mileage in the timesheets right in QB online.  Anything under 100 miles will work.

We don't have the ability to use QB Time to enter mileage.

Thank you for getting back to us and letting us know about the product you're using, Michelle.

The Timesheet feature in QuickBooks Online (QBO) is specifically for tracking hours worked. When you entered mileage under 100 miles, QBO interpreted those entries as hours. Now, let's make sure you record your mileage correctly. Here's how you can do it:

1. Navigate to the Expense menu and choose Mileage.
2. Select the Add Trip green button.
   
   
3. Enter the necessary information.
4. Once done, click Save.

Additionally, please note that the mileage function in QBO is to track trips and vehicle information throughout the year for tax deductions. Since you want to charge your customers for mileage, consider using the billable expense feature available in QBO Plus or Advanced.

You'll have to create a dedicated expense account first to track these mileage expenses for reimbursement to your customers. Moreover, I recommend consulting an accountant to ensure proper mileage management.

You can browse this article to learn more about recording business miles for one or more vehicles: Automatically track mileage in QuickBooks Online.

For follow-up questions about tracking miles in QBO, hit the Reply button. The Community and I will be here to support you with anything you need.

We have been doing the mileage this way for over 9 years and now we can't.  I don't understand what changed.

My expense menu looks nothing like the one you posted,

Since you're seeing a different interface for your expense, I recommend contacting our Live Support team. They can identify the differences in your interface and provide solutions for your mileage tracking, Michelle.

Here's how to reach out to them:

1. Navigate to the Help menu.
2. Click the Search option and type "contact support."
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic for which you need assistance.
5. Follow the prompts, then select your preferred way to connect with us: Have us call you or Chat with us.

For QBO Plus, Essentials, and Simple Start users seeking help, our Live Support team is available from Monday to Friday, between 6:00 AM and 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM Pacific Time.

Subscribers to QuickBooks Online Advanced can access support anytime, any day.

If you need additional help with tracking mileage, revisit this thread or start a new one. We're here to address any questions you may have.