Good morning, Lauren61.
Thanks for joining us here in the Community. I want to make sure you're able to accurately track your mileage in QuickBooks.
Since you've already completed the troubleshooting steps for tracking in the QuickBooks Online mobile app, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what could be causing the issue to continue. They'll also be able to get this problem escalated if need be.
Here's how to get in touch with the team:
1. Click the Help (?) button.
2. Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
a. Start a chat with a support expert.
b. Get a callback from the next available expert.
The following article provides these steps if you ever need them again in the future: QuickBooks Online Support
Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help.
