I just found out that QBO invoicing hasn't been charging sales tax for any of my Denver clients this year!!!! Invoicing through quickbooks online has been an incredibly bad experience all year but this is over the top. The product very clearly communicates to you that tax is being automatically calculated. Then, come to find out it's only charging State and RTD?!! Even the rep I spoke with said that this is terrible! I'm told I have to add it manually every time. I am going to be out thousands of dollars that I don't have because of this constantly inept global corporation. What is happening?!!

Hello, Jason. I appreciate you sharing your experience with the sales tax issue in QuickBooks Online (QBO). Accurate invoicing is crucial for businesses as it affects compliance and revenue.

The sales tax setup in QBO for your Denver clients may need adjustment. You'll need to ensure all relevant sales tax rates for Denver are properly configured. This can help guarantee that taxes are automatically applied to your invoices in the future.

Here's how:

1. Navigate to Sales, then choose Customers.
2. Select your customer to expand their info.
3. Click Edit at the top.
4. In the Additional info section, review the rate from the Sales tax rate dropdown.
5. Hit Save.

You can also run a report to see which customers are marked as taxable. Just follow these steps:

1. Go to Taxes and open the Sales tax tab.
2. Select an agency.
3. Scroll down to the Reports dropdown button and choose Taxable customer report.

For additional details, visit this article: Default customer sales tax rate.

I'll be attaching these articles for more insights on automated sales tax: 

• Set up and use automated sales tax
• Use automated sales tax on an invoice or sales receipt

If you need any more help navigating the sales tax settings, feel free to reach out. I'm here to support you in getting the most out of QBO. Take care.