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Freelsdraft
Level 1

Mobile app

The mobile app has been crashing constantly lately. I haven’t been able to send invoices or estimates or even log in to see my dashboard on my iPhone for a few weeks now. 

1 Comment
Joyce_P
QuickBooks Team

Mobile app

Your mobile application should work well, Freelsdraft.

 

I'd provide you a few troubleshooting steps to check if this is a mobile application issue.

 

Temporarily, you can log in using a browser and check if your QBO works well. If it does, go back to your mobile app and clear the app data.

 

Here's how:

  1. Click the Menu icon, then choose Help & Feedback.
  2. Select Refresh Data.

Once done, you can close and reopen the mobile app and check if it's working fine. Also, I'd suggest restarting your phone. If the same thing happens, let's uninstall and reinstall the app to start a clean slate.

 

You can also check this article about mobile troubleshooting quick-start guide.

 

Let me know how these steps work for you. 

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