Modal dialog boxes on wrong monitor

Rick Samuelson · ‎October 10, 2022

With more than one monitor, dialog boxes and prompts in QuickBooks only open on the "main" monitor, regardless of the monitor QuickBooks is moved to or opens on. What's worse, if the primary monitor is a high-DPI display, the dialog boxes and text are very small. This is a real problem, and no, setting the secondary monitor as the "main" display is not an acceptable workaround. QuickBooks has always worked poorly with high-DPI displays, rendering some text normally and some very small--regardless of system or compatibility settings. For this problem, it's not just a matter of small, barely readable text. The popups that appear on the "main" monitor are very small, easily unnoticeable, and modal, so the application appears to "hang" until they're dismissed. Even worse, they occasionally pop up behind another application, so it's not obvious why QuickBooks has suddenly stopped responding.

For issues like this that negatively impact user experience, paying customers and subscribers have every right to expect Intuit to devote developer resources to fix them. Especially years after it first became a problem. Intuit! Please! Do something.

If anyone has a solution other than setting the secondary monitor as the main display, setting QuickBooks Desktop View preference to One Window (doesn't work), dragging dialog boxes and prompts to the secondary display (they don't stay), or fumbling with compatibility and high-DPI settings (doesn't work), please share.

Thanks,

Rick

AileneA · ‎October 10, 2022

Hello, Rick Samuelson.

I've checked your post and found that you posted a similar concern on the other thread. The identical one was already answered by my colleague. You can go to this link to view his answer, where he explained the monitor issue.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-quickbooks-desktop-notification...

For additional reference, you can check this article to learn more about how to Use QuickBooks on multiple screens or in Multi-Monitor mode.

If you have other questions or concerns with QuickBooks tasks and navigations, please don't hesitate to add them below. I'm always around to help.

Rick Samuelson · ‎October 11, 2022

Ailene,

Thanks for responding. I did post to another thread, but the "answer" provided there isn't a solution. Realizing that a thread already marked as answered isn't likely to get much attention or elicit a helpful response, I created a new topic with the question below. As you can see, my question dismisses past "non-solution" answers and invites a response from anyone in the community who might have a better way to solve the problem--an actual solution. I hope the image I posted effectively demonstrates that this is, indeed, a problem.

If anyone has a solution other than setting the secondary monitor as the main display, setting QuickBooks Desktop View preference to One Window (doesn't work), dragging dialog boxes and prompts to the secondary display (they don't stay), or fumbling with compatibility and high-DPI settings (doesn't work), please share.

Thanks,

Rick

GebelAlainaM · ‎October 11, 2022

Thank you for getting back to the thread, @Rick. I'd be glad to share some steps on how we can get this feature included in QuickBooks Desktop (QBDT).

I understand that this option in QBDT is beneficial for your business. I'd recommend sending feedback to our product developer. This way, our product development team will get a great chance to know this and may add these feature enhancements in future updates in QuickBooks Desktop.

Here's how:

In QuickBooks Desktop, click on Help at the top.
Select Send Feedback Online.
Enter your product suggestion.
Then click Send Feedback to confirm.

I've also added this article for future reference in case you have issues with the performance of your QuickBooks Desktop: Resolve QuickBooks Desktop performance issues: Manage your data file.

Please feel free to post a reply if you have any other QuickBooks-related concerns. I'd be happy to assist you. Have a good one!

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Modal dialog boxes on wrong monitor