Thank you for informing us that you've already utilized the QuickBooks Tool Hub to address the issue, ljg2024. Let me offer some additional solutions to help you get back on track and successfully email bill payments from your new PC.
To start, check if you have the latest version of Adobe Acrobat Reader on the computer that you're using.
Next, reset your temp folders permission by following these steps:
- Press the Windows key + R to open the RUN command.
- Type %TEMP% and press Enter.
- Right-click an empty area of the temp folder, and select Properties.
- Select Security.
- Make sure all user names and groups in Security have Full Control.
- Once the permissions have been set to Full Control, save as a PDF again in QuickBooks.
Then, test if you can print to your XPS (only for Save as PDF and Email issues). QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save documents as PDF before emailing them. Here's how:
- Open Notepad.
- Type Test. Select File and then Print.
- Select the XPS Document Writer, and then Print. Note: If you don't see XPS Document Writer, you'll need to allow your computer to print to your XPS printer.
- Type a filename and save it to your desktop.
- Go to your desktop and view the XPS document you printed from notepad.
Just in case you can't print to your XPS printer (or actual printer) outside of QuickBooks on this pc, you'll need to contact your IT professional or Microsoft for help.
Additionally, you can open this article to see more troubleshooting steps that you might not have tried yet: Fix PDF And Print Problems With QuickBooks Desktop.
Feel free to check out these articles for additional resources in case you might need them when sending out transactions from QuickBooks:
Don't hesitate to come back here if you need more assistance from us. We're here to help with any other inquiries about emailing forms and using QuickBooks for your business. We'll be ready to support you whenever needed.
