We are using Enterprise 24 in multi-user mode, and for a while it will function normally.
Then, in the windows event log we get the error
"An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 24.0":
Payments: Company Auth ID and RealmID are not matching"
After this error occurs, whenever we go to apply a payment to an invoice, we experience a 3 minute delay per invoice. So if we apply 1 payment to 3 invoices, it lags for 9 minutes, if we apply to 4 invoices it lags for 12, and etc.
Some of the solutions we found said to basically clear our local AuthID, reset Intuit ID settings, and then unlink and re-link to our payments account. However, we currently have numerous customers on autopay, and our concern is losing our ability to collect from them, as we are unsure if this will prevent us from accessing the payment tokens stored on the intuit servers as we currently do.
Has anybody else had and solved this issue?
