Hello there, @MissK1.
I'd recommend checking your browser. You can open a private window. This way, it can help clear some browser-related concerns.
Here's how to access incognito mode in some of the most commonly used web browsers:
- For Chrome, press Ctrl + Shift + N.
- For Internet Explorer or Firefox, press Ctrl + Shift + P.
- For Safari, hold down Command + Shift + N.
- Mozilla Firefox: Ctrl + Shift + P
If the process goes well in the private browser, we can clear the cache and cookies. You can also try different supported browsers available on your computer or device.
You can visit this article if you need articles that can help you on doing other tasks in QBO: QuickBooks Community help website.
Feel free to reach us back if you need further help with QuickBooks-related concerns. Have a good one!
