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cratterree
Level 1

My checks started printing the company name twice sometime in the last month or so. What changed, and what is the fix?

 
2 Comments 2
RCV
QuickBooks Team
QuickBooks Team

My checks started printing the company name twice sometime in the last month or so. What changed, and what is the fix?

We can perform some troubleshooting steps together to resolve your issue about the company address printing twice in checks, cratterree.

 

I've replicated your scenario on my end and was unable to reproduce the issue. That said, let's isolate the problem and log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option + P for Safari

 

If it works, return to your default browser and clear its cache Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

 

For other troubleshooting solutions, check out these articles to help you resolve printing issues: 

 

 

 If you have other questions about printing checks, please feel free to notify me. I'll be here to help you with anything related to the program, especially if you're having trouble with managing your products and services. 

nepm
Level 2

My checks started printing the company name twice sometime in the last month or so. What changed, and what is the fix?

I have the same problem and here is the workaround.

On the vendor instead of selecting the Print Check option use the drop down menu and select the View/Edit option there. In the Mailing Address field only have the address and city, state and zip code.

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