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Hello,
I have quickbooks desktop for Mac (2019),
I was unable to open any of my company files, they are saved on an external hard drive. I updated my QB still would not open. I even got on here and saw one saying if I changed the name or moved location, did those and it didn’t help.
I was able to open the back up, I am now trying to repair on company file and it is taking liber than 2 hours and I have no idea what to do. This is how it’s been.
thank you.
@LDV_NC_TX wrote:I was able to open the back up, I am now trying to repair on company file and it is taking liber than 2 hours and I have no idea what to do.
You were able to restore the backup file but still unable to open your primary file?
This is not the impression we want you to experience when opening your company file in QuickBooks, LDV_NC_TX.
Let's perform some troubleshooting steps to isolate the issue. Before we start, it's recommended to always create a backup copy of your company file before doing any changes to ensure you have an original copy and restore it anytime. Once done, we can run verify and rebuild your QuickBooks data to help you identify company file data issues as well as resolves those issues found. Here's how:
Then try opening your company file again. If the issue persists, I'd suggest contacting our Technical Support Team. This way, they can investigate what's causing this issue. Let me guide you on how:
You might want to visit this guide to browse topics that can help you with your QuickBooks tasks. To get started head to the QuickBooks for Mac user's guide.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one.
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