Hi there, Jason.
I understand how significant it is to have your invoices sent reliably, so let’s work together to get this sorted out. Here are a few troubleshooting steps you can do to resolve the issue with invoices not being emailed from the QuickBooks Online (QBO) app:
- Ensure that the customer's email address is entered correctly on the invoice. Sometimes, a typo or missing email address can prevent the email from being sent.
- Have your customer check their Spam or Junk folder to make sure the invoice email isn't being filtered incorrectly.
- Ensure that you’re using the latest version of the QuickBooks Online mobile app. Go to the app store (Google Play or Apple App Store) and check if there’s an update available for the app.
- A weak or unstable internet connection can sometimes cause issues with sending invoices from the mobile app. Make sure your device has a strong Wi-Fi or data connection when sending invoices.
If you’re still having trouble, try clearing the cache of the QuickBooks app (for Android) or reinstalling the app (for both iOS and Android). This can help resolve any issues caused by stored data or app glitches.
For iOS: Tap and hold the QuickBooks app, select Delete App, then reinstall it from the App Store.
For Android: Go to Settings, Apps, then look for QuickBooks Online, then tap Clear Cache.
Moreover, you can also check out this article to learn more about which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.
Let me know if you need any more help besides emails not sent from your QBO account. We’re here to get this resolved for you.
