You can make changes to your account if you're the Primary Admin of your company file, pfernandez1. Let me further share details about this.
Beforehand, may I know if modifying your security phone number associated with your Intuit account? Have you received any error messages about why you're unable to update your mobile information? Any additional details would be much appreciated.
In QuickBooks, updating account information requires significant access to the Primary Admin to enable changes in your Intuit account.
If you're the admin of the company file and still receive errors or can't update the security phone number, I recommend performing some troubleshooting steps to help rectify unusual behaviors within the program and resolve the possibility of a webpage issue.
With that, you can open your QBO account in a private window to ensure the program runs seamlessly without storing internet data or consider utilizing other supported browsers. You may also refer to these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you need to update specific details in QBO, this article will guide you through the process: Change your business name, contact info, or EIN in QuickBooks Online. This includes the information displayed on your invoices and how your business receives emails from Intuit.
If there’s anything else I further provide assistance managing information in your account, feel free to reply in the comments below. I’ll be around ready to back you up. Keep safe.
