We appreciate the details you've shared, Kim. Since you're done troubleshooting your browser, the next step is to contact our support team to check the cause of this issue and provide a resolution.
Here are the steps to reach them:
- Go to the Help section and click on the Search tab.
- In the search field, type "Contact Us" and click the Contact Us button below.
- Choose your preferred method to reach our live support team: Chat, Appointment, or Callback.
- Follow the on-screen steps depending on your choice.
Please refer to this article for more details and to check their support hours: Get help with QuickBooks products and services.
Additionally, you can refer to this article on how your team members can track their time: Choose how your team members can track time for QuickBooks Time.
If you have any further questions about your time entries, please feel free to return to this thread, Kim. We’re here to help.
