Hi there, goddessjacki71.
While we're unable to provide the reference number, you'll want to reach out to our Customer Care Team. One of our support can pull up your account and view the information.
Here are the steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
You can also share your concerns by adding some details on this thread, or visit QuickBooks Support to find articles and video tutorials. Take care.